At y99game, we believe gaming should always be fun, controlled, and within your means. Our responsible gaming programme gives every player across Karachi, Lahore, Islamabad, and Faisalabad the tools and knowledge to keep their play healthy — and get help fast when it is needed.
y99game is Pakistan's premier online gaming destination — and with that comes a real responsibility. We are committed to providing every player a safe, fair, and transparent environment where responsible gaming is not just a policy written on paper but an active, living part of how y99game operates every single day.
Whether you enjoy cricket betting during the PSL season, spinning the latest slot titles, or playing Deuces Wild in the live casino section, the golden rule at y99game is simple: only gamble with money you can afford to lose, and only gamble for fun. The moment gambling stops being entertainment and starts affecting your finances, relationships, or mental health — it is time to use our responsible gaming tools or reach out to our support team.
Our responsible gaming programme is built around four core pillars: Education, Prevention, Protection, and Support. Together, these pillars ensure that every y99game player in Pakistan has everything they need to stay in control of their gaming activity at all times.
Important: y99game strictly enforces a minimum age of 21 years for all players. Age verification is mandatory at the time of registration and before any withdrawal is processed. Any account found to belong to a person under 21 will be closed immediately and all funds returned.
All tools below are available to every registered y99game player — free of charge, effective immediately, and accessible 24/7 through your account settings or via our support team.
Set a daily, weekly, or monthly deposit cap on your y99game account. Once set, the limit takes effect immediately and cannot be increased for 72 hours — giving you real protection against impulsive top-ups during a losing streak.
Define the maximum amount you are comfortable losing over a daily, weekly, or monthly period. When your losses reach this threshold, y99game will pause your gaming session automatically and notify you via your registered contact details.
Set a maximum session duration for your y99game gaming activity. When the timer runs out, you will receive a clear on-screen alert and be prompted to take a break before resuming. This tool is especially useful for cricket betting sessions that can run long.
Request a short-term break from the y99game platform — ranging from 24 hours to 6 weeks. During a cool-off period, you cannot log in or deposit. This is ideal if you feel you need a brief pause without committing to a full self-exclusion.
For players who feel they need a longer break, y99game offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is immediately locked and marketing communications are stopped. Contact support to begin the process.
Enable periodic reality check notifications that appear during your session to show you how long you have been playing and how much you have wagered. These pop-up reminders are a simple but powerful way to stay aware of your gaming activity on y99game.
Activating self-exclusion on y99game is straightforward, confidential, and takes effect within minutes of your request being processed. Here is exactly how to do it:
Visit y99game Login and access your player account. Navigate to the "Responsible Gaming" section within your account settings panel.
Choose the self-exclusion option and select your preferred exclusion duration: 6 months, 1 year, 3 years, or permanent. Permanent exclusion cannot be reversed — choose carefully.
For your security, y99game requires identity confirmation before processing a self-exclusion request. This ensures the request genuinely comes from the account holder.
Your y99game account is locked immediately. All promotional emails and marketing notifications to your registered contact details are stopped within 24 hours.
After your chosen exclusion period expires, reactivation requires a formal request to our support team plus a mandatory 24-hour cooling-off period before access is restored.
Prefer to Talk to Someone? If you would rather handle self-exclusion through our support team, contact us at [email protected] or via 24/7 Live Chat. Our trained support staff will process your request confidentially and without judgement.
| Limit Type | Timeframe | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Active |
| Loss Limit | Daily / Weekly / Monthly | Instant | Active |
| Session Time Limit | Per Session | Instant | Active |
| Cool-Off Period | 24 hrs – 6 weeks | Instant | Active |
| Self-Exclusion | 6 months – Permanent | Instant | Active |
| Reality Check Alert | Per 30 / 60 / 90 min | Instant | Active |
| Marketing Opt-Out | Ongoing | Within 24 hrs | Active |
If you share a device with minors in your household across Karachi, Lahore, Faisalabad, or anywhere in Pakistan, y99game strongly recommends enabling device-level parental control software to block access to online gaming platforms. Tools such as Net Nanny, Qustodio, and built-in iOS/Android screen time restrictions are effective at preventing underage access. Remember: y99game is strictly for players 21 and above.
Problem gambling can develop gradually. Recognising these warning signs early — in yourself or someone you care about — makes all the difference.
If any of the above applies to you or someone you know: Please reach out to the y99game responsible gaming support team at [email protected] or use our 24/7 Live Chat. All conversations are handled with complete confidentiality. Seeking help is a sign of strength — our team is here to support you, not to judge you.
This is not a diagnostic tool — it is a personal reflection exercise. Answer honestly. If you answer "Yes" to two or more questions, consider speaking with our support team.
Two or more "Yes" answers? This may indicate that gambling is having a negative impact on your life. We encourage you to use y99game's self-exclusion tools or contact our support team immediately. You can also set deposit and session limits right now through your y99game account.
y99game gives you full control over your gaming experience. Set your limits today and enjoy cricket betting, slots, and live casino the right way — safely, within your means, and always for fun.