At y99game, your privacy is not a legal formality — it is a genuine commitment. This document explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on Pakistan's premier online gaming platform.
All personal data collected on the y99game platform is stored behind SSL 256-bit encryption and industry-standard security protocols — your information is never exposed to unauthorised parties.
y99game does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate and improve the y99game platform and its services.
Every y99game player has the right to access, correct, or request deletion of their personal data at any time. Submit a request to our support team and we will respond within 30 days.
We only collect data that is genuinely necessary for account operation, KYC compliance, payment processing, and responsible gaming obligations. We do not collect data beyond what is required.
This Privacy Policy clearly explains every category of data we collect and every purpose for which it is used. y99game players in Karachi, Lahore, Islamabad, and across Pakistan are never kept in the dark.
y99game's data handling practices are aligned with international data protection standards, ensuring that your information is processed fairly, lawfully, and with full accountability at every step.
Welcome to y99game ("the Platform", "we", "us", "our"). This Privacy Policy explains how y99game collects, uses, stores, shares, and protects the personal data of every individual ("Player", "you", "your") who accesses or uses the services available at https://y99game.org.
y99game is Pakistan's premier online gaming destination, serving players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. We take our responsibilities as a data controller seriously. This policy has been written in plain, accessible English so that every player — regardless of their background — can clearly understand how their personal information is handled on our platform.
By registering a y99game account, accessing the Platform, or using any of our services — including cricket betting, PSL wagering, live casino games, slots, bingo, and Deuces Wild — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Note: This Privacy Policy should be read alongside y99game's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference into this document.
y99game collects only the personal data that is necessary for the lawful operation of our platform and the fulfilment of our legal and regulatory obligations. The categories of personal data we collect include:
2.1 Identity & Registration Data
When you create a y99game account, we collect your full name, date of birth, gender, and national identity information (CNIC number or passport number). This information is required to verify your identity and confirm that you meet our minimum age requirement of 21 years.
2.2 Contact Information
We collect your email address, mobile phone number, and residential address in Pakistan. This information is used to communicate with you about your account, process transactions, send promotional offers (where you have opted in), and fulfil our KYC obligations.
2.3 Financial Data
To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, we collect the payment method details necessary to complete transactions. We do not store full card numbers or complete bank account credentials on our servers. Payment processing is handled through secure, encrypted channels.
2.4 Gaming Activity Data
We maintain records of your betting and gaming activity on the Platform, including wagers placed, games played, wins and losses, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance.
2.5 Technical & Device Data
When you access y99game, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, and access timestamps. This information is used for security monitoring, fraud prevention, and platform optimisation.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, CNIC, date of birth | KYC verification, age check |
| Contact Data | Email, phone, address | Account communication, support |
| Financial Data | Payment method details, transaction history | Deposits, withdrawals, AML compliance |
| Gaming Data | Bets, game history, session logs | Account management, responsible gaming |
| Technical Data | IP address, device info, browser type | Security, fraud prevention |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution |
y99game collects personal data through the following channels:
y99game uses your personal data for the following clearly defined purposes:
y99game processes your personal data on the following legal bases:
y99game does not sell your personal data. We share your personal information only in the following limited circumstances:
6.1 Service Providers
We share data with trusted third-party service providers who assist us in operating the Platform, including KYC verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), cloud hosting providers, fraud detection partners, and customer support technology vendors. All service providers are contractually obligated to handle your data securely and use it only for the purposes for which it was shared.
6.2 Legal & Regulatory Authorities
y99game may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, or where such disclosure is necessary to protect the rights, property, or safety of y99game, its players, or the public. Where permitted by law, y99game will notify you of such disclosure requests.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of y99game's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy protections applicable to your data will be maintained.
No Third-Party Marketing: y99game strictly prohibits sharing your personal data with third-party companies for their own marketing or advertising purposes. Any third party receiving data from y99game is contractually restricted from using it for purposes beyond the specific services they provide to us.
y99game uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your session security, and to analyse how players interact with our services. The categories of cookies we use are as follows:
You may manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the y99game Platform. For full details on the specific cookies used, please contact our support team at [email protected].
y99game retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. Our retention periods are as follows:
Upon expiry of the relevant retention period, personal data is securely deleted or permanently anonymised such that it can no longer be associated with any individual player.
y99game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, y99game will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
Your Responsibility: While y99game takes every reasonable precaution to protect your data, you are also responsible for maintaining the confidentiality of your y99game Login credentials. Never share your password with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].
As a y99game player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within thirty (30) days.
Please note that certain rights are subject to limitations where y99game has a legal obligation to retain data — for example, transaction records required for AML compliance cannot be deleted upon request before the mandatory retention period has expired.
y99game strictly prohibits access to its platform by any individual under the age of 21. We do not knowingly collect personal data from individuals under the age of 21 under any circumstances.
During the registration process, all players are required to confirm that they are at least 21 years of age. y99game's KYC verification process includes mandatory age verification using official government-issued identity documents. Any account identified as belonging to an underage individual will be immediately closed, all funds returned, and the data held will be deleted in accordance with our legal obligations.
If you are a parent or guardian and believe that a minor in your care has accessed or registered on the y99game Platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take all necessary corrective action.
21+ Platform: y99game is exclusively for players aged 21 and above. We encourage all adult account holders to use device-level parental controls to prevent minors from accessing the Platform on shared devices. Visit our Responsible Gaming page for guidance on keeping gaming safe in your household.
y99game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify players by posting a notice on the Platform and, where contact information is available, by sending a notification to your registered email address or via in-account messaging.
The updated Privacy Policy will include a revised "Last Updated" date at the top of the document. We encourage you to review this Privacy Policy periodically to stay informed about how y99game protects your personal data. Continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way y99game handles your personal data, please do not hesitate to get in touch with our dedicated support team:
For responsible gaming support, self-exclusion requests, or deposit limit queries, please visit our Responsible Gaming page or contact our support team directly. All privacy and responsible gaming requests are treated with priority and complete confidentiality.
Acknowledgement: By continuing to use the y99game Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform and contact us to close your account.
Have questions about how your data is handled? Our support team is online 24/7 in both Urdu and English — ready to help players across Pakistan.